Incomplete requests
No model, no serial number, a vague symptom.
INDUSTRIAL MAINTENANCE & AFTER-SALES
Your after-sales team gets the problem. And the right information.
Your agent takes site visit requests, identifies the equipment concerned and prepares a complete sheet for your technical teams.
Ask the agent a question · Illustrative demo
No credit card · Standard setup included · No minimum term
SOUND FAMILIAR?
“It's broken down.” And the questions start there.
Before they can act, your team often has to call back.
Follow-up calls
Your technicians are interrupted to give updates.
Several sites to manage
You need to know where the machine is, and who to contact on site.
Poorly identified emergencies
A minor nuisance and a production stoppage arrive in the same way.
THE SHEET BEFORE THE TECHNICIAN
Your after-sales team already knows which machine it is.
A breakdown reported without a model or serial number means one more callback. The agent gathers these details at first contact and hands them to the right department.
- Identifies the equipment and serial number
- Gathers the symptoms and reported urgency
- Opens a ticket if your system is connected
QUALIFICATION TIME
How much time does it take to get the information for a site visit?
Change these figures: they are example values, not sector averages. The time saved is an assumption to check in your own business, never a guaranteed saving. Calculation: requests × share concerned × time per request. The cost applies your hourly cost to that time.
Time spent qualifying requests
26 h
Estimated handling cost: €1,313 per month
- Scenario at 30 % of time saved: 8 h
WHAT IT HANDLES
The machine, the site, the symptom. The rest is for your technicians.
It structures the request without ever replacing your diagnosis.
Explore our agentsIdentify the equipment
Make, model and serial number if available.
Describe the fault
The symptoms as the customer reports them.
Prepare or open a ticket
Depending on your system, if it is connected.
Notify according to your rules
Callback, meeting or notification, if available.
EXAMPLE
A forklift that won't start. A sheet already complete.
Here is how your agent can prepare a site visit request.
Customer
“My forklift won't start.”
Pegasy Agent
This is the company's AI assistant, and I'm noting your request. Could you give me the make, the model and the machine's location?
Customer
“An electric forklift from 2019, at our Birmingham site. Serial 48213.”
Pegasy Agent
Thank you. What have you noticed, and is it holding up work?
Customer
“No warning lights come on, and the dock is blocked. My number is 07700 900000.”
File in progress
- Machine
- Electric forklift, 2019
- Serial number
- 48213
- Location
- Birmingham
- Reported symptoms
- No warning lights
- Reported urgency
- Dock blocked
- Contact details
- Gathered
After-sales request prepared
Passed to the team concerned, in this example
The requests it can receive
- Reported breakdowns
- Site visit requests
- Preventive maintenance
- Spare parts
- Ticket follow-up if connected
- Maintenance contracts
- Callbacks and meetings
- Routing to the right department
THE SETUP
We configure. You validate.
No software to learn: our team prepares the agent and you decide what it can do.
01
Understand the needs and processes
Your products, your teams, your sales, rental or after-sales workflows.
02
Test the workflows
You try the scenarios and ask for changes to the tone or the answers.
03
Activate the agent or agents
Your agent takes the first exchanges and prepares the files for your teams.
Your after-sales questions.
Does the agent make a diagnosis?
No. It gives neither a definitive diagnosis nor a safety guarantee. It gathers what the customer observes and passes it on.
Does it announce a response time?
No, unless your system gives it reliable information. The response time remains your team's decision.
Can it open a ticket?
Yes, if your system is compatible and connected. Otherwise, it prepares the sheet for your team.
How are emergencies handled?
According to your instructions: we define the questions and notification rules with you.
The other sectors.
Material handling & intralogistics
Sales, rental, after-sales: every request to the right branch.
Explore→Material handling & intralogisticsModular buildings & containers
Every project is different: the right questions from the start.
Explore→Modular buildings & containersRacking & storage
Area, height, loads: finally, a request you can work with.
Explore→Racking & storageIndustrial machinery & equipment
Technical products, requests that are simpler to handle.
Explore→Industrial machinery & equipmentProfessional equipment rental
Equipment, dates, address: a file already prepared.
Explore→Professional equipment rentalYour technicians repair. Your agent prepares the sheet.
Show us your after-sales organisation. We'll show you what the agent can handle.
No credit card · No minimum term
- 14 days free
- No credit card
- Standard setup included
- No minimum term
- Configured by our team